Terms of Service

1. Agreement to Terms

By accessing, browsing, or using this website (intru.in), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, including our Shipping and Store-Credit-only Refund Policy.

2. Limited Drop Model

intru.in operates on a limited-drop model. Products are released in small, exclusive batches. Due to the limited nature of our drops, all sales are final. We do not offer cash refunds under any circumstances. Approved claims are issued as Store Credit only.

3. Order Processing

We strive to process and hand over all orders to our courier partners within a 36-hour window from the time of order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

4. Shipping Disclaimer

Delivery timelines provided at checkout are estimates only. intru.in is not responsible for any logistical delays, damages during transit, or failures to deliver caused by the independent delivery partner. While we will assist you in tracking and resolving delivery issues, the liability for transit-related problems rests with the carrier once the package leaves our facility.

5. Pricing & Payment

All product prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes. We reserve the right to modify prices at any time without prior notice. Payment is processed securely through Razorpay. We accept UPI, credit/debit cards, net banking, and popular digital wallets.

6. Store Credit

Store Credit issued by intru.in is valued at a 1:1 ratio with INR. Store Credit never expires and can be applied to any future purchase on intru.in. Store Credit is non-transferable and cannot be converted to cash.

7. Intellectual Property

All content on intru.in — including text, images, logos, graphics, and product designs — is our intellectual property and may not be reproduced, distributed, or used without prior written consent.

8. Limitation of Liability

intru.in shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, purchase of products, or reliance on any information provided. Our total liability shall not exceed the amount paid for the specific product in question.

9. Governing Law

These terms are governed by and construed in accordance with the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

10. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website after changes constitutes acceptance of the new Terms.